Milo88 Privacy Policy

1Introduction

At milo88, we understand that your trust is our most valuable asset. When you register and play with us, you entrust us with your personal information — and we take that responsibility seriously.

This Privacy Policy clearly and transparently explains how milo88 collects, uses, stores, and protects your personal data when you use our website, mobile app, and all services provided by our platform. This document applies to all registered members and visitors of the milo88 website.

By using the milo88 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us with any enquiries.

2Data Collected

Milo88 collects several categories of information to ensure the services we provide are secure, seamless, and suited to your needs as a member. The following are the types of data we collect:

3How We Use Your Data

The information we collect is used for specific and transparent purposes. milo88 uses your personal data for the following purposes:

• Account Registration & Verification — To verify your identity and confirm membership eligibility in accordance with KYC requirements.
• Transaction Processing — To process deposits, withdrawals, and other financial activities in your account securely and accurately.
• Service Communications — To send important account-related notifications, security updates, transaction confirmations, and promotional information you have consented to receive.
• Fraud Prevention — To monitor suspicious activity, detect unauthorised access attempts, and protect your account from security threats.
• Legal Compliance — To fulfil legal obligations, including anti-money laundering (AML) reporting requirements and compliance with applicable jurisdictional regulations.
• Platform Enhancement — To analyse aggregated usage patterns for the purpose of improving the performance, interface, and overall experience of the milo88 platform.
• Customer Support — To provide accurate and effective assistance when you contact our support team.

4Information Sharing

Milo88 does not sell, rent, or share your personal information with third parties for marketing purposes. However, in the following limited situations, we may need to share your data:

• Payment Service Providers — Payment processors and financial institutions acting as intermediaries in your deposit and withdrawal transactions. All such parties are bound by strict confidentiality agreements.
• Game Software Providers — Licensed gaming companies that provide game content on our platform. Data sharing is limited to information required for game functionality only.
• Statutory Authorities — Where required by law, court order, or official investigation by a relevant authority, we will disclose the necessary information.
• Analytics Services — Third-party analytics providers that help us understand platform usage patterns. Data shared is anonymised and cannot be used to identify individuals.

5Data Encryption & Security

The security of your personal data is milo88's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.

The security measures we practice include:

• 256-bit SSL/TLS Encryption on all communications between your device and the milo88 servers — data in transit cannot be read by third parties.
• Layered Access Controls — Only specifically authorised staff may access sensitive member data, and every access is recorded in an audit log.
• Two-Factor Authentication (2FA) available for your account as an additional layer of security during login.
• 24/7 Monitoring by an automated threat detection system that identifies and blocks suspicious activity in real time.
• Regular Data Backups in separate data centres to ensure service continuity and protection against data loss.

While we take all reasonable precautions, no method of transmission over the internet can be guaranteed 100% secure. We encourage you to also take steps to protect yourself, such as using a strong password and not sharing your login credentials.

6Cookies & Tracking Technologies

Milo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session Cookies — Required to maintain your login session and ensure the core functions of the platform run smoothly. These cookies are automatically deleted when you close your browser.
• Preference Cookies — Stores your preferences such as language, time zone, and display settings to provide a more personalised experience.
• Security Cookies — Helps identify and prevent fraudulent activity and unauthorised access to your account.
• Analytics Cookies — Collects usage data in anonymised form to help us understand how members interact with the platform and where improvements are needed.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the milo88 platform.

7Your Rights as a Member

Under Malaysia's Personal Data Protection Act (PDPA) and our own policies, you as a milo88 member have the following rights regarding your personal data:

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right to Rectification — You may request that we update or correct any inaccurate or outdated information.
• Right to Erasure — Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
• Right to Object — You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability — You may request that your data be transferred in a machine-readable format to you or a third party of your choosing.
• Right to Withdraw Consent — You may withdraw consent previously given for specific data processing, though this may affect your ability to use certain parts of our services.

To exercise any of the rights above, please contact the milo88 customer support team. We will process your request within 30 business days.

8Data Retention & Duration

Milo88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.

• Active Account Data — Stored for the duration of your active membership at milo88.
• Closed Account Data — Stored for a minimum of 5 years after account closure in compliance with anti-money laundering (AML) and tax requirements.
• Financial Transaction Records — Stored for 7 years in accordance with accounting and financial regulatory requirements.
• Security Log — Stored for 2 years for investigative purposes in the event of a security incident.
• Cookie Data — Retention periods vary by cookie type, ranging from the current session up to a maximum of 2 years for preference cookies.

9Third-Party Links

The milo88 platform may contain links or integrations with third-party services such as payment providers and licensed game providers. Please be aware that once you leave the milo88 platform and access those third-party websites or services, our Privacy Policy no longer applies.

We encourage you to read the privacy policy of every third-party website you visit. milo88 is not responsible for the privacy practices or content of any third-party website.

10Minors

Milo88 is a wagering platform exclusively for individuals aged 21 years and above. We do not intentionally collect or process personal data from minors.

Should we find that we have inadvertently collected personal information from individuals below the stipulated age limit, we will take immediate action to delete that information and close the relevant account.

If you have information that a minor has registered on our platform, please contact our support team immediately.

11Privacy Policy Amendment

Milo88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or data protection improvements. Any material amendments will be communicated to you via:

• In-platform notifications or via the milo88 mobile app.
• Email to the address registered in your account.
• Notices prominently displayed on the platform's home page.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the milo88 platform after any amendment takes effect signifies your acceptance of those changes.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our dedicated data protection team is ready to assist you.

• Live Chat — Available 24/7 directly within the platform after login.
• Email — [email protected]
• Telegram — Through official milo88 support channels.

We are committed to responding to all privacy-related enquiries within 5 working days. For issues requiring further investigation, we will keep you informed of the progress within a reasonable timeframe.

For more information about our responsibilities to you as a member, please also refer to Responsible Gaming and Terms and Conditions ours.